Welcome to our FAQ page. If you can’t find what you’re looking for, feel free to contact us directly — we’re always happy to help.

GENERAL

Where are you based?
We’re based in Milton, Cambridge, above the Brewers Decorating Centre. We cover the whole of Cambridge and the surrounding villages.

Are you accredited?
Yes — we are proudly ARLA Propertymark accredited, meaning we follow strict industry standards and offer a fully compliant, professional service.

What services do you offer?
We cover residential sales, lettings, property management, property sourcing, and relocation assistance.

FOR LANDLORDS

How do you find tenants for my property?
We use a combination of professional marketing, online portals (like Rightmove), social media, and our local network to attract high-quality tenants. All applicants are thoroughly referenced before a tenancy begins.

What’s included in your fully managed service?
Our fully managed lettings service includes:

• Marketing & viewings

• Tenant referencing

• Contract signing

• Deposit registration

• Rent collection

• Routine inspections

• Maintenance coordination

• End-of-tenancy support

Do I need an inventory?
Yes — we strongly recommend an independent inventory. It protects both landlords and tenants by documenting the property’s condition at the start of the tenancy and helps avoid disputes later.

What are your fees?
Our fees are transparent and tailored to the level of service you need. Please contact us for our latest landlord fee schedule.

FOR TENANTS

How do I apply for a rental property?
Once you've viewed a property and wish to proceed, we'll ask you to complete an application form, submit references, and pay a holding deposit. If everything checks out, we’ll then finalise the tenancy agreement.

Will my deposit be protected?
Yes — we protect all tenant deposits in a government-approved scheme in accordance with the law.

Who do I contact for maintenance issues?
If your property is fully managed by us, you can contact us directly by phone or email for any issues. We aim to respond promptly and keep you updated throughout the process.

FOR HOMEOWNERS / SELLERS

How much is my property worth?
We offer free, no-obligation valuations. Just give us a call or use our website form to book an appointment.

How long will it take to sell my home?
This can vary depending on market conditions, pricing, and property type. However, we work proactively to market your property effectively and generate interest quickly.

Do you help with conveyancing?
We can recommend trusted local solicitors and work closely with them to keep your sale progressing smoothly from offer to completion.

What if my property is already listed with another agent?
No problem — we’re happy to discuss your current situation and offer honest advice. If you're not seeing results elsewhere, we’d love the opportunity to help.

STILL HAVE QUESTIONS?

📞 Call us on 07817 638377
📧 Email hello@hpsproperties.co.uk
🌐 Or visit www.hpsproperties.co.uk